{"id":43627,"date":"2022-03-11T13:52:29","date_gmt":"2022-03-11T05:52:29","guid":{"rendered":"https:\/\/www.therfiles.com\/?p=43627"},"modified":"2022-08-22T14:33:51","modified_gmt":"2022-08-22T06:33:51","slug":"mysejahtera-installation-registration-login-and-issues","status":"publish","type":"post","link":"https:\/\/www.therfiles.com\/mysejahtera-installation-registration-login-and-issues\/","title":{"rendered":"How to Download, Register, Activate MySejahtera and Resolve Issues"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"43627\" class=\"elementor elementor-43627\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b5d174 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b5d174\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7df2543\" data-id=\"7df2543\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e80643 elementor-widget elementor-widget-text-editor\" data-id=\"2e80643\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The MySejahtera app is used for:<\/p><ul><li>Performing health self-assessment<\/li><li>Facilitating contact tracing for Covid-19 in Malaysia<\/li><li>Vaccination registration, appointment, and issuance of COVID-19 Immunisation digital certificate.<\/li><li>Showing your risk status: Low Risk, Close Contact, Confirmed Case, etc.<\/li><\/ul><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h3>How to Download MySejahtera<\/h3><p><iframe loading=\"lazy\" title=\"The Best Way to Install &amp; Activate MySejahtera to Avoid Errors\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yP6ZB2C13N8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p><p style=\"text-align: center;\">TUTORIAL &#8211; The Best Way to Register and Activate MySejahtera App to Avoid Errors<\/p><p style=\"text-align: center;\"><br \/>\u00a0<\/p><ul><li>Go App Store or Play Store\u00a0<\/li><li>Search for &#8220;mysejahtera&#8221;\u00a0<\/li><li>Install\/ GET\u00a0<\/li><li>Open App and &#8220;Get Started&#8221;<\/li><\/ul><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-43684\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app-888x1024.jpg\" alt=\"ios install mysejahtera get app\" width=\"400\" height=\"461\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app-888x1024.jpg 888w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app-260x300.jpg 260w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app-768x885.jpg 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app-600x692.jpg 600w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/ios-install-mysejahtera-get-app.jpg 1170w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h3>How to Register your Account<\/h3><ul><li>Visit: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/register\/\" target=\"_blank\" rel=\"noopener\">mysejahtera.malaysia.gov.my\/register<\/a><\/li><li>Click &#8220;Register Here&#8221;.<\/li><li>You can use you Phone Number or Email Address to Register (This will be your MySJ ID, which can be changed later). If your contact number is not a permanent one, or in case of lost phone, it is a better idea to use email address as the MySejahtera ID.<\/li><li>To register with Email, tap on &#8220;I would like to use Email to Register&#8221; below the Register button<\/li><\/ul><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-50866 size-large\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-1024x765.png\" alt=\"\" width=\"1024\" height=\"765\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-1024x765.png 1024w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-300x224.png 300w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-768x574.png 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-1536x1148.png 1536w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email-600x448.png 600w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/08\/register-with-email.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><br \/><ul><li>Check &#8220;I&#8217;m not a robot&#8221;. Select images to verify that you are not a robot.<\/li><li>Click &#8220;Register&#8221;.<\/li><li>Then an OTP will be sent to your phone if you choose Phone, or a Confirmation email sent to your email account you registered with.<\/li><\/ul><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-43796 size-large\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number-1024x694.png\" alt=\"login id 60 country code in front phone number\" width=\"1024\" height=\"694\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number-1024x694.png 1024w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number-300x203.png 300w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number-768x521.png 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number-600x407.png 600w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/login-id-60-country-code-in-front-phone-number.png 1274w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p style=\"text-align: center;\">For registration with phone number as user ID, you need to input the country code in front.<\/p><br \/><ul><li>Fill in the details. Make sure that the information is correct (particularly Name, NRIC\/ Passport No.), otherwise you may encounter issues getting your digital vaccine certificate. If you are Malaysian, it is recommended to use your NRIC\u00a0 instead of Passport number.\u00a0<\/li><li>You have to enter an address in Malaysia for contact tracing when you are in the country. If you don&#8217;t have one at the moment, you can use for example your relative, university (for students), company, or hotel&#8217;s address as temporary address.<\/li><li>You can enter an international phone number if you don&#8217;t have a Malaysian number now, which can be changed later.<\/li><li>Confirm Password.<\/li><\/ul><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-43699 size-large\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-1024x570.png\" alt=\"registration details\" width=\"1024\" height=\"570\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-1024x570.png 1024w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-300x167.png 300w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-768x427.png 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-1536x855.png 1536w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details-600x334.png 600w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/registration-details.png 1700w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><p>Success! You can now login to your account on the MySejahtera App.<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-45736\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2-852x1024.jpg\" alt=\"\" width=\"300\" height=\"361\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2-852x1024.jpg 852w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2-250x300.jpg 250w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2-768x923.jpg 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2-600x721.jpg 600w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/04\/login-email-2.jpg 1170w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><br \/><p>The first time you login, you will have to answer some health assessment questions. For question 5. Have you travelled abroad within the last 14 days? Answer &#8220;No&#8221;. If you answer &#8220;Yes&#8221; your status will be changed to PUS (Person Under Surveillance).<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-43717 size-full\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/questions-health-assessment-sickness.png\" alt=\"questions-health assessment sickness\" width=\"923\" height=\"653\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/questions-health-assessment-sickness.png 923w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/questions-health-assessment-sickness-300x212.png 300w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/questions-health-assessment-sickness-768x543.png 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/03\/questions-health-assessment-sickness-600x424.png 600w\" sizes=\"(max-width: 923px) 100vw, 923px\" \/><\/p><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h2>Troubleshooting Issues<\/h2><h4>No confirmation SMS\/ Email for validation during registration.\u00a0<\/h4><ul><li>Register again using Email (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1108386513286322\" target=\"_blank\" rel=\"noopener\">Source<\/a>) as the MySJ ID instead of Phone number.<\/li><li>Register using the website instead of MySejahtera App here: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/register\/\" target=\"_blank\" rel=\"noopener\">MySejahtera Registration<\/a><\/li><li>Use Different browser (eg: Microsoft Edge) and gmail)<\/li><\/ul><br \/><h4>Can&#8217;t Login \/\u00a0Error: &#8220;Invalid user ID or password&#8221; or &#8220;User already exists in the system&#8221; or Unable to login after changing phone number or MySJ ID<\/h4><ul><li>First make sure you login with the correct MySJ ID (Email or phone number) &#8211; [<a href=\"https:\/\/www.youtube.com\/watch?v=0ju5o9U8jac\" target=\"_blank\" rel=\"noopener\">How to check and change your MySJ ID<\/a>].<\/li><li>If you have, but it still fails, reset password by clicking the &#8220;Forgot Password?&#8221; Option. An SMS or email will be sent to you to reset your password.<\/li><li>If it doesn&#8217;t work, delete the old account you are not using anymore: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/help_en\/registration\/\" target=\"_blank\" rel=\"noopener\">MySejahtera Helpdesk<\/a> -&gt; C. I want to update my Name, IC\/ Passport, User ID or delete my account -&gt; G. I want to delete my account<\/li><li>Register new account on Website not phone: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/register\/\" target=\"_blank\" rel=\"noopener\">mysejahtera-Register<\/a><\/li><\/ul><p>[<a href=\"https:\/\/www.facebook.com\/groups\/587496909155079\/posts\/654574345780668\" target=\"_blank\" rel=\"noopener\">Source<\/a>]<\/p><br \/><h4>MySejahtera &#8220;Forgot Password&#8221; Feature: No SMS or Email<\/h4><ul><li>For phone, if you don&#8217;t receive the SMS after choosing the &#8220;Forgot Password&#8221; option, remember to input the country code in front, eg: 60xxx and Submit again.<\/li><li>If you don&#8217;t receive an email, check your Spam Folder. Use a different browser such as Microsoft Edge.<\/li><li>Reset password using the website: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/register\/forgotUserPassword\" target=\"_blank\" rel=\"noopener\">mysejahtera Forgot Password<\/a> instead of the App.<\/li><\/ul><br \/><h4>Error: &#8220;Unstable network connection&#8221; when you register in another country<\/h4><blockquote><p>&#8220;Oops&#8230; we are sorry! There was an issue loading your page which may be due to unstable network connection or high traffic volume on the system. Pease try again in a few hours.&#8221;<\/p><\/blockquote><p><span style=\"text-decoration: underline;\"><strong>Try Step 1. if it doesn&#8217;t work, go to the next step:<\/strong><\/span><\/p><ul><li>Register using email<\/li><\/ul><p>REVIEW: I am based in the Uk and could access the MySejahtera app without problems. So I\u2019m not sure if you will need a VPN. I registered with email address as the OTP wasn\u2019t being sent to my Uk mobile (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1030472637744377\/\" target=\"_blank\" rel=\"noopener\">Source<\/a>)<\/p><br \/><ul><li>Use the website link: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/register\/\" target=\"_blank\" rel=\"noopener\">mysejahtera-Register<\/a> to register instead of using the phone App. Register with email, and remember to check your Spam Folder for the confirmation email. Try different browsers. The best combination according to comments: gmail on Microsoft Edge (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1030094901115484\" target=\"_blank\" rel=\"noopener\">Source<\/a>)<\/li><\/ul><br \/><ul><li>Use a VPN\u00a0<\/li><\/ul><p>REVIEW: I\u2019m in CA too and had the same issue. Used Avast VPN and was able to access MySejahtera app. Purchased Avast SecureLine VPN and that works! (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1030472637744377\" target=\"_blank\" rel=\"noopener\">Source<\/a>)<\/p><br \/><ul><li>Get you friend\/ family in Malaysia to get a new SIM card to register for you\u00a0<\/li><\/ul><p>REVIEW: I downloaded MySejahtera but I keep getting this error when trying to register using my email (using phone number in Canada doesn&#8217;t work). After 4 days of trying to register using email, phone number (failed to get OTP using Canadian phone number), using VPN setting location in Asia, Singapore, Malaysia, Taiwan, India, Australia, using laptop, using the website, which all failed, I used this method and it worked: Get your friend\/ family in Malaysia to get a new SIM card and register for you (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1028669917924649\" target=\"_blank\" rel=\"noopener\">Source<\/a>)<\/p><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h4>MySejahtera Profile showing &#8220;High Risk Dependent:&#8221; Yes<\/h4><p>A lot of people\u2019s MySJ are showing this though they have no dependents. They got their HQA approved, able to complete quarantine (<a href=\"https:\/\/www.facebook.com\/groups\/640550406736604\/posts\/1068498210608486\" target=\"_blank\" rel=\"noopener\">Source<\/a>)<\/p><br \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The MySejahtera app is used for: Performing health self-assessment Facilitating contact tracing for Covid-19 in Malaysia Vaccination registration, appointment, and issuance of COVID-19 Immunisation digital certificate. Showing your risk status: Low Risk, Close Contact, Confirmed Case, etc. How to Download MySejahtera TUTORIAL &#8211; The Best Way to Register and Activate MySejahtera App to Avoid Errors [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":43822,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[484],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Download, Register, Activate MySejahtera and Resolve Issues - The Research Files<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.therfiles.com\/mysejahtera-installation-registration-login-and-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Download, Register, Activate MySejahtera and Resolve Issues - The Research Files\" \/>\n<meta property=\"og:description\" content=\"The MySejahtera app is used for: Performing health self-assessment Facilitating contact tracing for Covid-19 in Malaysia Vaccination registration, appointment, and issuance of COVID-19 Immunisation digital certificate. 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