{"id":42465,"date":"2022-02-23T21:26:17","date_gmt":"2022-02-23T13:26:17","guid":{"rendered":"https:\/\/www.therfiles.com\/?p=42465"},"modified":"2022-11-15T14:06:40","modified_gmt":"2022-11-15T06:06:40","slug":"troubleshoot-issues-with-mysejahtera","status":"publish","type":"post","link":"https:\/\/www.therfiles.com\/troubleshoot-issues-with-mysejahtera\/","title":{"rendered":"How To and Troubleshoot Issues with MySejahtera"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"42465\" class=\"elementor elementor-42465\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9280ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9280ea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57d9573\" data-id=\"57d9573\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-374ed28 elementor-widget elementor-widget-text-editor\" data-id=\"374ed28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b220192 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b220192\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3fb8ca0\" data-id=\"3fb8ca0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-080b365 elementor-widget elementor-widget-text-editor\" data-id=\"080b365\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Install &amp; Login<\/h3><p><a href=\"https:\/\/www.therfiles.com\/mysejahtera-installation-registration-login-and-issues\/\">How to Activate and Resolve Registration &amp; Login Issues<\/a><\/p><ul><li><a href=\"https:\/\/www.youtube.com\/watch?v=yP6ZB2C13N8\" target=\"_blank\" rel=\"noopener\">TUTORIAL VIDEO &#8211; The best way to register MySejahtera to avoid errors<\/a><\/li><li>No SMS\/ Email for validation during registration<\/li><li>Error: \u201cInvalid user ID or password\u201d or \u201cUser already exists\u201d or Unable to login after changing phone number or MySJ ID<\/li><li><a href=\"https:\/\/www.youtube.com\/watch?v=0ju5o9U8jac\" target=\"_blank\" rel=\"noopener\">TUTORIAL VIDEO &#8211; How to Check and Change MySJ ID<\/a><\/li><li>Error: \u201cUnstable network connection\u201d\u00a0<\/li><li>Error when you install and register MySejahtera in another country<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cab027e\" data-id=\"cab027e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a996994 elementor-widget elementor-widget-text-editor\" data-id=\"a996994\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Update Covid-19 Status<\/h3><h5>How to Report on MySejahtera App when<\/h5><ul><li><a href=\"https:\/\/www.therfiles.com\/cara-update-mysejahtera-jika-positif-covid\/\">You are tested positive for Covid-19<\/a> (Self-test and Professional Test)<\/li><li>TUTORIAL &#8211;\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=hk8ZyfV-8Vk\" target=\"_blank\" rel=\"noopener\">Your Dependent<\/a> OR <a href=\"https:\/\/www.youtube.com\/watch?v=hk8ZyfV-8Vk&amp;t=15s\" target=\"_blank\" rel=\"noopener\">You are tested positive<\/a><\/li><li><a href=\"https:\/\/www.therfiles.com\/cara-update-mysejahtera-untuk-kontak-rapat-close-contact\/\">Close Contact<\/a><\/li><\/ul><br \/><h5>What to do if your MySejahtera Status is not updated after you have done the steps above<\/h5><ul><li><a href=\"https:\/\/www.youtube.com\/watch?v=lNZO7vjRHgg\" target=\"_blank\" rel=\"noopener\">TUTORIAL<\/a> &#8211; Your Risk Status will only be updated when the Timestamp on the Profile is updated to the current time\u00a0<\/li><li>What do the <a href=\"https:\/\/www.youtube.com\/watch?v=zh_KhXYLzgc\" target=\"_blank\" rel=\"noopener\">MySejahtera Risk Status Colours<\/a> mean?<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d54e268 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d54e268\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1149d4b\" data-id=\"1149d4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d666822 elementor-widget elementor-widget-text-editor\" data-id=\"d666822\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-509decd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"509decd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c6ee38b\" data-id=\"c6ee38b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef2a98f elementor-widget elementor-widget-text-editor\" data-id=\"ef2a98f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>MySejahtera Vaccine Certificate<\/h3><h4><a href=\"https:\/\/www.therfiles.com\/digital-vaccine-certificate-on-mysejahtera-how-to-issues\/\">How To\/ Resolve Issues with Vaccination Cert<\/a><\/h4><ul><li>How to Download Vaccine Cert PDF with QR Code to travel overseas<\/li><li>Incomplete Vaccination Cert\u00a0<\/li><li>&#8220;Access Denied&#8221; or Failed to Download Vaccine Cert<\/li><li><a href=\"https:\/\/www.therfiles.com\/cannot-connect-to-server-error-on-mysejahtera\/\" target=\"_blank\" rel=\"noopener\">Error \u201cUNABLE TO CONNECT TO SERVER\u201d<\/a>\u00a0<\/li><li>Digital Vaccine Cert Missing from MySejahtera<\/li><li>Error &#8220;Unable to connect to VMS Blockchain system&#8221;\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-087d184\" data-id=\"087d184\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a997d5 elementor-widget elementor-widget-text-editor\" data-id=\"4a997d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Vaccination Appointment<\/h3><ul><li><a href=\"https:\/\/www.youtube.com\/watch?v=H9MZxF0pUPk&amp;t=134s\" target=\"_blank\" rel=\"noopener\">How to Register Vaccination on MySejahtera<\/a> (First Time)<\/li><li>How to <a href=\"https:\/\/www.therfiles.com\/cara-menempah-temu-janji-vaksinasi-di-mysejahtera\/\">Book Vaccination Appointment (Adult)<\/a> using Booking Link\u00a0<\/li><li>How to <a href=\"https:\/\/www.youtube.com\/watch?v=wC2DYJNkTcs\" target=\"_blank\" rel=\"noopener\">Register Vaccination and Pick Appointment for Kids aged 5-11<\/a> (Dependent)\u00a0<\/li><\/ul><br \/><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c81414 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c81414\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5af269b\" data-id=\"5af269b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10a0ba6 elementor-widget elementor-widget-text-editor\" data-id=\"10a0ba6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Travellers<\/h3><p><a href=\"https:\/\/www.therfiles.com\/protocols-for-travellers-to-malaysia-reopening-of-borders-1st-april-2021\/\" target=\"_blank\" rel=\"noopener\">SOPs Travelling to Malaysia<\/a><\/p><ul><li>How to: <a href=\"https:\/\/www.therfiles.com\/obtain-digital-certificate-in-mysejahtera-for-vaccination-done-overseas\/\">Update Vaccination done Overseas on MySejahtera App<\/a><\/li><li>Instruction on <a href=\"https:\/\/www.therfiles.com\/how-to-get-travellers-card-on-mysejahtera-travelling-to-malaysia\/\">How to get the Travellers Card<\/a><\/li><li>MySafeTravel Portal: <a href=\"https:\/\/www.therfiles.com\/how-to-buy-upload-covid-19-travel-insurance-on-mysafetravel-malaysia\/\">How to Purchase\/ Upload your Covid-19 Travel Insurance<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e7db60\" data-id=\"4e7db60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08ab92a elementor-widget elementor-widget-text-editor\" data-id=\"08ab92a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Verify Name and IC\/ Passport<\/h3><p>The <a href=\"https:\/\/www.therfiles.com\/maksud-verified-di-mysejahtera-the-meaning-of-verified-on-mysejahtera-app\/\">Meaning of the Blue Tick &#8220;Verified&#8221; badge<\/a><\/p><br \/><h3>QR Code<\/h3><p><a href=\"https:\/\/www.therfiles.com\/how-to-generate-mysejahtera-qr-code-check-in-for-business\/\">How Generate QR Code<\/a> for Home, Business, Event, etc.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-723d30a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"723d30a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e721c2\" data-id=\"8e721c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0147c3 elementor-widget elementor-widget-text-editor\" data-id=\"e0147c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><iframe loading=\"lazy\" title=\"The Best Way to Register MySejahtera to Avoid Errors\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yP6ZB2C13N8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p><h3>Troubleshoot Steps<\/h3><ul><li>Refer to the MySejahtera Helpdesk for a solution: <a href=\"https:\/\/mysejahtera.malaysia.gov.my\/help_en\/registration\/\" target=\"_blank\" rel=\"noopener\">MySejahtera HELPDESK<\/a><\/li><li>For MySejahtera problems such as information not being updated when \u2018refreshed\u2019:<ul><li style=\"list-style-type: none;\"><ol><li>Perform <strong>HOW TO C. Update Latest Risk Status<\/strong>.<\/li><li>Press &#8220;Refresh&#8221; on Profile.<\/li><li>If it doesn&#8217;t work, try <strong>HOW TO A. Clear phone app data\/ cache or Offload App<\/strong>. Logout and login again.<\/li><li>Finally if steps above don&#8217;t work, delete the application and re-download the application.<\/li><\/ol><\/li><\/ul><\/li><li>Refer to below HOW TO Section for troubleshooting<\/li><li>If problems cannot be resolved, <a href=\"#contact\">contact MySejahtera<\/a>\/ visit the physical helpdesk kiosk\/ counter.<\/li><\/ul><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h3>HOW TO<\/h3><h4>A. Clear phone app data\/ cache or Offload App<\/h4><p>Clear the data\/ cache and login in again, it is almost the same as uninstall\/ reinstall the app. This is to solve problems which cannot be explained.<\/p><p><strong>Android:<\/strong> Go to Setting -&gt; Storage and Cache -&gt; Select MySejahtera App -&gt; Clear Storage dan Cache -&gt; OK<\/p><p><strong>iPhone:<\/strong> Got to Setting -&gt; General -&gt; iPhone Storage -&gt; Select MySejahtera App -&gt; Offload App -&gt; Reinstall App (in the same screen)<\/p><br \/><h4>B. Update Latest Risk Status on MySejahtera<\/h4><p>Please Update the latest Status using the instructions in this video:<\/p><p><iframe loading=\"lazy\" title=\"How to Update the Risk Status - Cara Kemaskini Status Risiko Terkini di MySejahtera\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/lNZO7vjRHgg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p><p>If you are encountering the following issues:<\/p><ul><li>I have updated MySejahtera for Close Contact but the Risk status has not changed to orange?<\/li><li>I updated for Covid positive but Risk Status did not change red?<\/li><li>I have completed my quarantine but the status has not changed blue?<\/li><li>I &#8220;Refresh&#8221; MySejahtera Profile page but the timestamp hasn&#8217;t changed?<\/li><li>Why MySejahtera cannot update?<\/li><\/ul><br \/><h4>C. How to Change Casual Contact to Low Risk<\/h4><p>Answer Health Assessment questions in &#8220;Things to do&#8221; where you will declare your health status; symptomatic or not. Complete the questions daily until your status reverts to LOW RISK.<\/p><br \/><p><a href=\"https:\/\/www.therfiles.com\/cara-update-mysejahtera-untuk-kontak-rapat-close-contact\/\">How to Update MySejahtera if Close Contact<\/a><\/p><p><a href=\"https:\/\/www.youtube.com\/watch?v=-lXs7Q6waEM&amp;t=15s\" target=\"_blank\" rel=\"noopener\">How to Update MySejahtera if Positive Covid-19<\/a><\/p><p style=\"padding-left: 40px;\"><a href=\"https:\/\/www.therfiles.com\/guidelines-and-protocols-for-confirmed-covid-19-cases-malaysia\/\">What you should do if tested positive<\/a><\/p><p><a href=\"https:\/\/www.youtube.com\/watch?v=rkfWIE_jKUI\" target=\"_blank\" rel=\"noopener\">Use Health Assessment Tool (Home Assessment Tool) HAT<\/a><\/p><p><a href=\"https:\/\/www.youtube.com\/watch?v=yxXVVp5ETFk\" target=\"_blank\" rel=\"noopener\">Update MySejahtera App to the Latest Version<\/a><\/p><p><a href=\"https:\/\/www.youtube.com\/watch?v=wC2DYJNkTcs\" target=\"_blank\" rel=\"noopener\">Register and Select Appointment Slot for PICKids<\/a> 5-11 year old Covid-19 Vaccination<\/p><p><a href=\"https:\/\/www.therfiles.com\/how-to-generate-mysejahtera-qr-code-check-in-for-business\/\" target=\"_blank\" rel=\"noopener\">Generate MySejahtera QR Code Check In<\/a> for Business or Private Premise<br \/><a name=\"contact\"><\/a><br \/><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-42089 size-large\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-1024x21.png\" alt=\"\" width=\"1024\" height=\"21\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-1024x21.png 1024w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-300x6.png 300w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-768x16.png 768w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-1536x31.png 1536w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-2048x42.png 2048w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/horizontal-line-600x12.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><h3 style=\"text-align: center;\">CONTACT MySejahtera Helpdesk<\/h3><blockquote><p>CALL the MySejahtera Hotline : 1-800-88-8828<\/p><\/blockquote><p>If you are unable to contact the hotline, please try again as call rates are high.<\/p><p>You can also contact MySejahtera directly at helpdesk@mysejahtera.org or helpdesk4@mysejahtera.org<br \/>Otherwise contact them at their Social Media sites such as <a href=\"https:\/\/twitter.com\/my_sejahtera?lang=en\" target=\"_blank\" rel=\"noopener\">Twitter<\/a>, <a href=\"https:\/\/www.facebook.com\/RAKYATMalaysiaSejahtera\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>, etc.<\/p><br \/><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-8391684328362487\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- the r files -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-8391684328362487\"\n     data-ad-slot=\"2295541292\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><br \/><h3>MySejahtera Physical Helpdesk Counter<\/h3><p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"ms\" data-phrase-index=\"2\" data-number-of-phrases=\"8\">The MySejahtera physical helpdesk counter at the Kuala Lumpur World Trade Center (WTCKL) is an option to resolve problems related to such as vaccination certificates and change of phone number (unable to access MySejahtera account after changing phone number).<\/span> <span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"ms\" data-phrase-index=\"3\" data-number-of-phrases=\"8\">People have tried to make a complaint about the problem online but it took a long time to resolve.<\/span> <\/span><\/p><br \/><p><span class=\"VIiyi\" lang=\"en\"><span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"ms\" data-phrase-index=\"5\" data-number-of-phrases=\"8\">400 tickets will be issued daily to reduce congestion.<\/span> <span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"ms\" data-phrase-index=\"6\" data-number-of-phrases=\"8\">People lined up as early as 8 a.m. to get the queue number. After getting the number, you just go to the counter at your appointed time.<\/span>\u00a0<span class=\"JLqJ4b ChMk0b\" data-language-for-alternatives=\"en\" data-language-to-translate-into=\"ms\" data-phrase-index=\"7\" data-number-of-phrases=\"8\">Senior citizens and the OKU do not have to queue, they need to meet the staff at the entrance to go straight to the kiosk.<\/span><\/span><\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-42643 size-full\" src=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/kiosk.png\" alt=\"kiosk bantuan helpdesk counter\" width=\"520\" height=\"369\" srcset=\"https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/kiosk.png 520w, https:\/\/www.therfiles.com\/wp-content\/uploads\/2022\/02\/kiosk-300x213.png 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/p><p style=\"text-align: center;\">Kiosk Bantuan MySejahtera opens daily at WTCKL 9am to 5 pm<\/p><br \/><h3>MySejahtera Support Groups<\/h3><p><a href=\"https:\/\/www.facebook.com\/groups\/mysejahterasupport\/posts\/771061263854746\" target=\"_blank\" rel=\"noopener\">mysejahterasupport<\/a><\/p><br \/><h3>Source<\/h3><p><a href=\"https:\/\/www.astroawani.com\/berita-malaysia\/penyelesaian-dalam-talian-lambat-kaunter-helpdesk-mysejahtera-jadi-pilihan-347811\" target=\"_blank\" rel=\"noopener\">astroawani: kaunter helpdesk kiosk<\/a><\/p><p><a href=\"https:\/\/www.astroawani.com\/berita-malaysia\/mysejahtera-team-resolved-over-500000-digital-certificate-issues-in-week-khairy-320639\" target=\"_blank\" rel=\"noopener\">digital certificate issues<\/a><\/p><br \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Install &amp; Login How to Activate and Resolve Registration &amp; Login Issues TUTORIAL VIDEO &#8211; The best way to register MySejahtera to avoid errors No SMS\/ Email for validation during registration Error: \u201cInvalid user ID or password\u201d or \u201cUser already exists\u201d or Unable to login after changing phone number or MySJ ID TUTORIAL VIDEO &#8211; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":42830,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[484],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - 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